Deutsche Lufthansa AG is the largest airline in Germany; its headquarters is in the city of Colonia. Its fleet consists of 150 aircraft, such as the A320Neo, the 777X and the A350-900.

It operates regular flights to the Mediterranean, Asia, Africa, North America, South America and the Caribbean. Lufthansa flights have the flight code LH.

If you suffered a delay, cancellation, flight overselling or baggage problems on your Lufthansa flight, check if you are entitled to compensation.

According to the European Regulation EC 261/2004, passengers on German airline flights have the right to claim a case up to 3 years ago.

If you are a creditor to receive compensation, the second step is to initiate your claim, for which you will generally need the following documents:

  • Official ID or passport

  • Booking confirmation

  • Boarding pass

The amount you can claim depends on the flight distance, duration of the delay, cancellation notice as well as the cause of the damage.

Flight distance

Length of Delay

Notice of Cancellation

Cause of Impairment

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