Privacy Policy

Privacy Policy

Privacy Policy reflights®
Welcome to reflights. This Privacy Policy ("Policy") describes the manner and circumstances in which Reflight collects, uses and shares your information when you use our Service. This Policy is part of the Reflights Service Conditions and complies with the General Data Protection Regulation or GDPR. This Policy only refers to the practices associated with our website and email.
The person responsible for the processing of your information will be reflights (Reflight SAS de CV). If you have questions or comments regarding this Privacy Policy, please contact the Operations Manager at: General Practices
Server Registration. We do not collect information about your visits to our website so you can login anonymously; If we collect information about the use of the service and your interaction with the messages we send you, this information is stored on servers in the EU. We use this information to diagnose and resolve server problems, analyze trends, focus needs, identify user movements and to gather demographic information. In reflights we collect personal data such as names, date of birth, addresses, email addresses, telephone numbers, passport / identification number to (i) help customers to exercise their rights under EC 261 or any other type of regulation applicable to air passengers when flights have been delayed, canceled or suffered overbooking; (ii) inform travelers, free of charge by e-mail, about their compensation rights, flight data, airport data and other relevant services related to air traffic. This is the main activity of reflights. This means that the initial process is to collect personal data to decide if the claim is viable. If the claim is qualified as viable, reflights contact the airline on behalf of the client. Using the Service and Use of Personal Data
Reflights takes the best possible measures to take care of the information provided by the client. The reflights site and the IT systems we use are protected against loss, damage, access and modification of your information by different techniques. Although we regularly perform checks, it is not possible to achieve 100% protection against any information leakage. For the handling of information by electronic mail we use Google as our service. Personal data is saved and used only when necessary to provide you with our service correctly. At any time we request more information, that information will be voluntary and it will be your decision to decide if you want to share it with us. All personal information is provided by the client, for example, by sending us your copy or reservation information, name or address, or to subscribe for more information. In compliance with the Data Protection Regulation (GDPR) you can consult us at any time information about your information provided as well as eliminate any information you have provided us. In case there is any violation of information or hacking we will notify you according to the law. Other provisions
Some of reflights claim functionalities can be operated by software providers.
We can allow a potential buyer or investor to review our information, however, we will restrict your visibility and care of this information to show only the statistics, geographic data, among others.
Government Relations and Demands. We may disclose information about you at the request of the government and if we believe it is prudent for security reasons; You authorize us to disclose this information. We may also disclose information about you in connection with a current or potential legal proceeding (a) in response to a court order or other governmental orders or subpoenas, (b) if we require to do so in other ways, (c) if such disclosures can mitigate our responsibility, or (d) to enforce our rights.
Limitations on our abilities. While we work hard to respect your privacy, as in any other complex online service, we may inadvertently use or disclose your information in ways inconsistent with this policy. For example, a temporary software error may reveal personal information despite having a contrary privacy setting. It may also be that we use your information in other ways not mentioned here. In these situations, we will try to rectify them as soon as possible. Amendment. This Privacy Policy is part of the Reflights Service Conditions and may be modified according to the update procedures described in the document.

Terms and Conditions

Terms and Conditions

a). Agreement: 1. The following terms and conditions (T & C) apply to the use of the platform (hereinafter referred to as "reflights" or "platform"). Reflights is an online platform that manages airplane claims for causes attributable to the airline and with the right to compensation. For this reflights requests information about the details of the affected and passenger flight. 2. The use of the platform is subject to these Terms and Conditions. 3 For the contract of use of the platform, a contract text is not provided separately. The content of the agreement between the user and the reflight contract results from these General Terms and from the concrete, during the information transmitted in the registration process. The terms of use and other relevant information, if the user registers on the platform, will be transmitted by reflights through a confirmation email. The user's data, sent as part of their registration, will be saved by reflights on protected servers.
4. By registering or using the services of reflights, the user accepts the validity and applicability of these Terms of use.
5. Reflights reserves the right to adapt the terms and conditions at any time, with effect in the future or update when technical, economic or legal reasons make such adjustment necessary.
6. Unless the user expresses consent for an adjustment to the terms of service, reflights will inform the user about any changes in the conditions of use on time (at least two weeks before the implementation of the modified terms and conditions). In this case, reflights will send the new version of T & C to the registered email address of the user. In this context, reflights will explicitly mention the possibility and the time of objection to the changes made and the consequences of the no objection. 7. If the user does not object to the change within four weeks after the modified terms come into force, the modified Terms and Conditions will be considered accepted. The period begins the day it is announced by email as the effective date of the change. 8. If the user opposes the amendment, reflights has the right, if necessary, to terminate the contract, based on their interests, effective as of the entry date on which the revised terms were implemented, and eliminate the user account. 9. If the user accepts our Terms and sign the Assignment Form, it gives reflights the legal authority to have and store any personal or flight information as well as to allow reflights to send any of the documents to the airline regarding the claim. b) Agreements on the Service: 1.1 After the client accepts these terms, Reflight agrees to provide and the client agrees to receive the eligibility service and the information service. 1.2 After the client accepts these terms and signs the transfer of rights form or the authorization document to reflights, the client agrees to receive and reflights to deliver justice as a service, unless reflights notify the client without undue delay if this You can not deliver justice as a service for that claim. 1.3 By establishing an agreement with reflights, the client guarantees that he / she is authorized and has the legal capacity to establish an agreement. 1.4 The customer acknowledges that reflights only seek compensation for his flight. The client agrees that reflights will not accept travel vouchers and / or other service as compensation for his flight and that such an offer from the airlines will be considered a refusal of payment, unless reflights determines that the possibility of a more favorable resolution for The client is low and depending on the circumstances the best option would be to accept that offer. 1.5 The client guarantees that the claim has not been assigned to third parties and that there is no pending or anticipated legal dispute between the client and the airline for the same matter. 1.6 Once the transfer of rights form or an authorization document has been signed, the client can not hire any third party to continue with the claim or assign the case to any third party. Any existing agreement or assignment, if any, must be canceled before signing the transfer of rights form or the authorization document. To avoid doubts, in case the client has signed a transfer of rights document, the client can withdraw the authorization document by notifying Reflights in writing. This does not apply to the transfer of rights document because in it, the ownership of the claim is assigned to reflights. 1.7 If the customer receives a direct payment or any other type of compensation from the corresponding airline after formalizing the agreement, the customer is obliged to inform reflights immediately. Such payments will be considered compensation for the flight and will entitle you to reflights to your service fee and legal fare if legal actions were taken before the customer received the payment from the airline in question. To avoid doubts, the flight compensation does not include payment or reimbursements related to lawyer fees, costs of legal advice, court fees, collection expenses, interest or similar whose payments correspond only to reflights. 1.8 Once the transfer of rights form or an authorization document has been signed, the client will be obliged to cease any negotiation with the airline and to direct any contact of the airline to reflights in order to achieve the best possible result. 2.1 reflights claims the compensation claim of the client based on Regulation 261/2004 or any other regulation of the rights of the current passenger applicable to the client's specific air transport. 2.2 Flight data and information can be sent to reflights through the website, mobile applications, email, other electronic or software solutions compatible with reflights or by telephone. 2.3 In order to continue with the claim of the client successfully, reflights need the transfer of rights form or an authorization document signed by the client, which can be sent through the website, email or postal service . Once the document of transfer of rights or the authorization document is received, reflights prepares a payment claim and sends it to the operating airline as soon as possible and deals with the other correspondence. For this part of justice as a service, if the compensation of the flight is paid, reflights charges its service fee (25% + VAT. of the amount recovered). 2.4 If the airline refuses to pay compensation for flights within a reasonable period after being notified by reflights and if while the case can be defended with adequate confidence, reflights may initiate legal action to continue with the claim. Fees 3.1 reflights provides the eligibility service, and the Information Service free of costs.
3.2 Reflight SAS. of CV. (reflights) provides justice as a service for free but charges for its service in case of success in obtaining compensation. If reflights is successful, it will transfer the proportional part of the compensation to the client, subject only to the applicable rates. If reflights are successful but the compensation and / or attorney's fees, trial, interest or similar rates have been transferred directly to the client, the client must, within a reasonable period of time, transfer the reflights rates according to the price list, as well as attorney's fees, trial fees, interest or similar if any. 3.3 The payment of the agreed part of the flight compensation to the client will be made by SPEI, International Transfer or PayPal. 3.4 If the client provides incorrect or insufficient information to receive the flight compensation and this is returned to reflights and, after several reminders and reasonable attempts by reflights to contact the customer by additional means to the email that the client provides, reflights will have the right to keep the proportional part of the compensation that has been transferred to the client. 3.5 Once reflights have made the payment of the compensation according to the instructions of the payment method chosen by the customer, reflights will not be responsible for: i) checks, prepaid debit cards, credit cards or the like lost in transit to the client; ii) no effect of the customer in giving incorrect banking information, an erroneous or similar address, including but not limited to, the compensation paid to an erroneous recipient. If the compensation has been paid to an erroneous recipient due to a customer error, reflights is not obliged to actively claim it. 3.6 No interest can be claimed for the period between the entry and exit of the payment. Reflights reserves the right to retain any interest that has been recovered from the airline. 3.7 reflights will not be responsible for any amount of compensation, damages or similar, if reflights have an impediment to transfer the payment to the customer due to an event beyond its control including without limitation, strike, closure, labor dispute, act of force majeure, war, disturbance, social disturbances, intentional damage, compliance with a law or governmental order, norm, regulation or directive, accident, breakdowns in the plant or machinery, fire, flood or storm. Data Protection 4.1 reflights will use the personal data provided by the client with the main purpose of providing the eligibility service, the information service and justice as a service according to the agreement with reflights. reflights can also collect personal data with other objectives to obtain statistics, for administrative reasons, communication, for computer and security administration, for authentication and authorization systems, for physical security, for support systems, collaboration of internal projects and to organize equipment and activities. All personal data are collected in accordance with the General Data Protection Regulation, Regulation (EC) 2016/679. 4.2 The Client provides reflights to personal data according to the General Data Protection Regulations or other data protection laws that may be applied, with the explicit permission to process the personal data and for its future use according to the terms of the Agreement. Reflights will only transfer personal data to third parties under the following conditions: i) if the client has given his consent; ii) if it is for a purpose directly related to the original purpose for which the data were collected; iii) if necessary for the preparation, negotiation and fulfillment of the agreement with the client; iv) if required due to a legal, administrative or court order; v) if it is required for the establishment or protection of legal claims or in defense of legal actions; vi) if it serves to prevent incorrect use or other illegal activities such as deliberate attacks or to guarantee the security of the data. Data and customer information 5.1 At the request of reflights, the client must provide to reflights all the data or information necessary for the execution of the agreement. The client guarantees that the data and information provided are correct, complete and certain. 5.2 The customer agrees to fully indemnify reflights in relation to all claims by third parties, including but not limited to incorrect communication from the customer, provision of data or incorrect information and fraudulent conduct. 5.3 In case of incorrect data or information and fraudulent behavior, reflights reserves the right to terminate the agreement with immediate effect. If the agreement is finalized in accordance with this paragraph, the client will not have any right to compensation of any kind. Right to Withdraw 6.1 You can withdraw your acceptance of our agreement within 14 days after signing it (by letter, email, fax) without the need to specify any reason. To exercise your right to withdraw your agreement, you must communicate your cancellation in the period of 14 days mentioned above and must expressly state that you wish to withdraw your acceptance of the agreement. Due to the nature of the service provided, you will not be able to withdraw your acceptance of the agreement if you have already been informed of the acceptance of your claim by the airline, since in that case we would have completed the service you requested. The communication to cancel your agreement should be sent to: Final Provisions 7.1 Reflights is authorized to modify these Terms and the price list, and to establish additional conditions at any time and without prior notice. However, those changes that entail a negative effect for the client will not be applied to it, unless the client accesses said changes. 7.2 The laws of Mexico such as the New Civil Aviation Law to these Terms and Conditions, the transfer of rights form and the agreement between reflights and the client will be applicable. 7.3 If any provision of these Terms becomes or becomes null, illegal or unenforceable, this will in no way affect the validity of the remaining provisions. 7.4 The total or partial rights and obligations related to any claim delivered must be transferred without restrictions by reflights to any entity within the corporate group of reflights and by reflights to third parties. 7.5 In case of contradiction between versions of these Terms and Conditions in other languages, the Spanish version shall prevail. Published on June 4, 2018 Contact us reflights Email:


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